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			HELP Trouble Shooting FAQs Getting Set Up Playing Settings Security Security SSL (Secure Sockets Layer) Account Information Collusion and Fraud Prevention and Detection SSL (Secure Sockets Layer) All communications between you and the True Poker server are encrypted and secured under SSL (Secure Sockets Layer), the most accepted communications security system for advanced e-commerce over the internet. Credit card transactions We do not store your full credit card number, but instead only pass it along to the certified credit card processing company that handles your transaction. Game play events All communications between you and the server are encrypted under SSL (see above). For example, when your cards are dealt to you -- say a pair of Aces -- the message from the server to you is fully encrypted so no one else can interpret the message. Firewalls When you're connected to the Internet, your computer is linked to millions of other computers and users. If hackers can find their way into the CIA, they can probably find their way into your machine. But, if you have a firewall, they probably won't bother. Firewalls not only keep people out of your computer, but the better ones can help you detect unwanted intrusions. We cannot recommend any one firewall, but we suggest you check them out at www.zonelabs.com (there's a free version) or look for others at www.tucows.com. TOP Account Information Your account information at True Poker We have installed significant security to prevent intrusion to the True Poker server. In addition, we take the following measures to ensure your account information is safe and accurate: Encryption All data not only travels encrypted over the internet, it is also encrypted inside our databases -- which are also heavily guarded. Audits A separate machine reads all critical account and transaction information at every critical event to ensure that all transactions are in balance. Discrepancies are reported instantly to our staff. Backups and archives Archiving takes place frequently. Off-site backups are regularly maintained. We employ several other systems to ensure that your information is sound…but we'll play those cards close to our vest. TOP Collusion and Fraud Prevention and Detection At True Poker, we're committed to providing you with a high level of security and integrity. In other words, there is NO CHEATING ALLOWED. This includes fraud -- which typically involves fraudulent payment. And, collusion -- which occurs when two or more players play in such a way as to put the rest of the table at a disadvantage. That's why we've instituted new, unique systems to prevent both these forms of cheating. Anti-collusion True Poker has partnered with two of the world's leading authorities on the game -- David Sklansky and Mason Malmuth -- to provide the intelligence behind our sophisticated real-time collusion prevention and detection systems. Our prevention system monitors several factors that identify players who have an opportunity to share card information. When that opportunity exists, those players are prevented from joining the same table. Three different detection systems operate independently and track several inescapable game and client events. These three systems determine a "review factor" for each player's game play. When a "review factor" rises above a certain point, our security experts analyze hand histories and other player actions and data. Suspect players, if any, are approached by our team and asked to explain the suspicious events. All players are given the benefit of the doubt, but without valid explanations for suspicious behavior, we reserve the right to remove players from the site. More information about our collusion detection systems is available. Fraud detection Fraud typically involves making a deposit via fraudulent payment methods. These events pose no threat to innocent players since these defrauding players simply use the site as a means to spend or exchange money that does not belong to them. We have several fraud detection systems which we are continually adding to. Once detected, players are banned permanently from our games. Action against fraud and collusion perpetrators We have no tolerance for unfair or fraudulent behavior. Our goal is to offer a safe and fair environment to play poker. Anyone interfering with this goal will be dealt with by the most severe means available. Funds on deposit of any identified fraudulent player or colluder can and will be frozen until a resolution is reached. All information about a known colluder will be shared with other online poker sites, as well as with other gaming sites and proper government authorities, as required. True Poker will cash chips held by innocent players who happen to win them from a cheater. However, we reserve the right to freeze chips held by players who collude with the fraudulent players, for example, when a credit fraud perpetrator dumps chips to a partner or partners. Finally, if you think someone cheated in a hand, report the Hand Number to the Host on duty. Remember, online cheaters cannot "hide the evidence" by mucking their cards. In addition to the above built-in systems, we can and will review hands that players report as suspicious. Random card shuffling Given a 52-card deck, there are over 8 x 1066 or 8,065,817,517,000, 000,000,000,000,000,000,000,000,000,000,000,000,000, 000,000,000,000,000 possible uniquely shuffled decks. To understand why so many decks are possible, think of it this way: the first card in the deck is one of 52 possible cards, the second is one of the remaining 51 cards, the third is one of the remaining 50, etc. So, for each of the 52 possible first cards, there are 51 possible second cards, and for each of the 52 x 51 first pairs of cards, there are 50 possible third cards. This logic continued yields 52 x 51 x 50 x 49 ... x 3 x 2 x 1 cards (expressed mathematically as 52!, or 52 factorial) which, multiplied out, yields the gigantic number above! In order to generate all of these decks, a random-number generation algorithm must be able to yield at least 52! unique random number sequences. Most common random algorithms yield 216, or 65,536 unique sequences; this only covers a minute 8 x 10-61 % of the unique decks possible. True Poker employs a random routine which can generate a virtually endless number of unique sequences (more than 219000 sequences -- a number well beyond the computational power of your pocket calculator!), far more than the number of possible unique card decks; you are thus guaranteed a very 'true' shuffle for any given hand. It is important to note that random number algorithms are actually known as pseudo-random number generators, because they are not actually truly random, in the sense that natural phenomena (such as a poker room deal) are random. To add 'true' randomness to the process above, we must be able to shake it up with truly random data. This is known as adding entropy, and we accomplish this by mixing in data associated with many truly random system events, such as network activity, player actions, system process timings, etc. You may rest assured that the decks being dealt in True Poker are as truly random as a computer can get, and are undiscoverable to any form of high-tech prediction. TOP
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